6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. The electronic igniter on the GE Profile gas range makes a clicking sound when it activates as you turn the dial on the stove. There is a gap and can see behind the knob. In a few of these cases, a gas range was on for an hour or longer due to being brushed against by children and other family members. 9.8. $16.66. General Electric WB31K10016 Gas Range Burner Grate, Black . Product Name. It sounds like an airplane taking off. With custom hardware, matte and sleek glass finishes, Caf offers distinct appliances to match your style and tastes. Joined Jun 4, 2017 Messages 2 Location USA. This is what’s are needed to heat up a stovetop burner fully. Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. If you want your response I AM Very Disappointed. This video explains the basic idea. I did see some comments of the knobs breaking and I assumed it must have not been maintained well. OD x 12 mm. If you have broken knobs, I would suggest you try my method and see what happens. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens We went to the big box store where we bought the stove to see if they may carry the part and there was another person in there with their knobs in hand broken as well. 2. Review #523640 is a subjective opinion of Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for replacement of essentially plastic knobs. I myself having an issue with my cafe cooktop I purchased mid 2017, the knobs were replaced once in 3/2018. WTF! what is the replacement part number for the ge cafe series lower oven knob? GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. The part came within a few days. The knob is attached directly to the bad valve. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. If that option is unsuccessful, try rebooting your unit … I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. The cost of replacement nobs is outrageous! If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. 3. Robin in NJ Type your message here. Learn more at https://www.cafeappliances.com/custom-hardware I can not turn of the knobs to ignite my gas cooktop burner. Score. E. ennoble Premium Member. It is normal to have a 5-15 second delay from when the hot water knob … Be sure to leak check the gas tube connection on the new valve after you get it installed. Katie for Model Number 317b6641p001. The knob can only be turned in a counterclockwise direction. Great Comment! Also our GE Cafe Series Refrigerator sucks. It won't push - Answered by a verified Appliance Technician. Model #CGS990SET3SS Ge Cafe . Learn how your comment data is processed. Apparently k-n-o-b is a rude word so you can't write it. This site uses Akismet to reduce spam. I'm not really sure how old this post is, but I had a *** break on my GE Cafe cook top. As a homeowner, you can troubleshoot common ignition problems with a … 1-800-269-2609 24/7. As I am typing this I am arguing with GE for the 4th time! If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! GE Cafe 36 inch Duel Fuel Range. ALL KNOBS CRACKED within 6 months! tag since it will not come up for us as a valid model number. GE Appliances The site navigation utilizes arrow, enter, escape, and space bar key commands. Get free shipping on qualified Richelieu Hardware Nickel GE Cafe Cabinet Knobs or Buy Online Pick Up in Store today in ... Crackle White, Brushed Nickel Eclectic Metal, Ceramic Cabinet Knob Model# BP4418195304 $ 4 12 $ 4 12. Rank . Would You Like to Convert It Into Review? How can we fix it? Implied Warranty: Fitness for Particular Purpose. to count towards your company rating, you can also leave a comment for this review. Find the most common problems that can cause a Ge Microwave not to work - and the parts & instructions to fix them. In cases of power surges, problems with the dishwasher, or adding in dishes after a cycle has begun, your GE dishwasher may need to be reset. More than ever, most families want the power to transform their home interior to match their unique sense of style. Also, my stove is 11 years old and she said that made a difference. You will be able to edit the text before publishing. When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. This time we threw it out and replaced it with a non-GE brand. model JGP932TEC. You can try to reach review author by writing a comment to the review or try one of our business solutions. ... One of my plastic burner knobs cracked. 1. I fixed all of mine buy adding a bronze 16mm x 10mm ID sleeve bearing, pressed on (carefully) using a vise and soft jaws. Score . My oven did the same exact thing. Length x 16 mm. Let the buyer beware. Its time to make appliances personal. Start by pressing the Start/Reset button and waiting. GENERAL OBLIGATION AND CONSTRUCTION OF CONTRACT › § 2-315. Just read through the list of symptoms below and … Defects in the stove cause binding in the control knobs on the front of the range top, keeping them in the ‘on’ position. Simple steps to install custom illuminated knobs on your Café Appliances for a custom look. "Sadie" was very helpful. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. Use your oven's electronic touch pad to choose the cooking program. Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. We have had 5 service calls and "they" say that the noice is normal. Called GE today once again and this time they agreed to send me a 5 *** replacement set at no cost (although they are on backorder---- probably because this happens to so many people). I found the Power Boil knob for the Cafe model I have and ordered it. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Here’s the replacement valve you need, comes with a one year warranty: http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038. Free delivery. I think that if GE representative you speak with refuses to ship replacement knobs for FREE, then demand to speak with supervisor. GE technique is famous for reliability and quality. Private messages do not impact your company rating. We use cookies to give you the best possible experience on our website. By far, the most common complaint about GE profile ranges is the knobs not locking. I will just keep them stashed for when/if mine break. A woman named Audrey did call me back and when I explained to her how shocked we were that the replacement knobs cost so much, and also that they were just made of plastic, and how we would never again recommend GE products to anyone, she said she could "arrange a discount" of $70 for ALL four of the knobs we wanted replaced. Laresa. Genuine Oilite® (SAE 841) Sintered Bronze Metric Flanged Sleeve Bearings 10 mm. Buy on Amazon. Wait wouldn’t the knobs be considered mechanical cuz you need them to turn stove on. I gave her my address, and she placed an order for all of the replacement knobs at no cost to me. Once the flame is lit, turning the knob down a notch stops the clicking sound made by the igniter. I have the exact same problem. Free repair advice! If this is a new unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation. Ge Appliances Range. She was able to pull up my registered product by using only my phone number. GE Appliances is your home for the best kitchen appliances, home products, parts and accessories, and support. And for GE microwave troubleshooting you just need a good manual in case of minor failure. Left and right arrows move across top level links and expand / close menus in sub levels. If you wish that your prior post be removed, submit a notarized letter. In Canada, we have similar rights through the Consumer Protection Act of each province. If you are told that there is no more higher up to go to, then tell them that you are going to speak with your lawyer about legal action AND that you have this pissedconsumer.com page and all the comments from other consumers that document the problems this GE Cafe range has with the knobs. It creates a spark that ignites the gas to initiate the burner's flame. I did my own investigation by reading customer reviews. The igniter receives its power from a spark module in the control housing of the stove. It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). Very poor design, so frustrating and a safely hazard. Comment the review as Ge Appliances verified representative. The knob stem was two long. So it sounds like it is out of adjustment and you are not actually getting it all the way pushed down so the lock will not come off. I have GE cafe and really disappointed with the quality of the knobs. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. 9.5. Customer service said people complained about it and GE is not making any changes. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. Your Precious Words: And that Knobs are cosmetic. I'm going to write to the email address in the earlier complait post and request a full refund of my $80. Write a private message as Ge Appliances verified representative. Seems to be a design problem that they need to fix. Here's the customer service rep I spoke with: Product or Service Mentioned: Uniform Commercial Code › U.C.C. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. They are a rip off and don’t care about consumers AT ALL. I have read and agree to the Pissed Consumer. It stuck out. Yourself. Model #CGS990SET3SS Ge Cafe Yes agree there is a problem with these knobs. Ge Appliances - Door will not stay closed! Jun 4, 2017 #20 rpatrizio said: Add me to the list. Great marketing on their part, they must maker a fortune in parts. General Brewing Tips. When the knob is at any other position, it can be turned in either direction without being pushed in. ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. https://www.mcmaster.com/6659k681. Same-day shipping and easy returns. Consult your local authorized GE Appliance dealer for its prices. Skeptical, I left my number/name since I didn't want to stay on hold on my cellphone. In the US, consumers have further protection under the Uniform Commercial Code, and can easily bring small claims actions to make their point. Username and password will be sent to you via email. Learn appliance repair online from experts at the Master Samurai Tech Academy! Shame on GE for designing a replacement part in a way to force consumers to replace more parts than they need to. Your Account. We have a GE profile stove top and have to replace 4 knobs. Troubleshooting the touch pad is easy in most cases. This is a problem with the gas valve for the affected burner. This diagram shows you how to do the repair, click it for larger view in a new window. Rights Reserved, You Are About to Contact PissedConsumer.com. Burned a hole right through the heat shield. GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. I have experiences the same thing. Implied Warranty: Fitness for Particular Purpose. This GE Cafe 36 inch Duel Fuel Range is perfection. You will be automatically registered on our site. Three of the burners work fine. So we were very careful with the knobs and it still broke one by one every 2 months. 10 Best Ge Cafe Gas Range Problems - December 2020. I was quickly successful in getting the replacement knobs for FREE. So you don't have to wait around for a refrigerator repair person or pay one, either. I repaired them by wrapping foil tape around the stems and fabricated the shims that fell out from metal foil used in roofing. ID x 13 mm. Flange Diameter x 1.5 mm. This diagram shows you how to do the repair, click it for larger view in a new window. I'm so disappointed with this stove. In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens . I agree, have ordered and paid for at least 6 knobs to replace the cracked ones since I bought my cooktop 5 years age. Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. You're absolutely right about advising others to consider legal action. I explained to her that the plastic stem on the *** for the large middle burner had broken off. ROFL. I will NEVER buy another GE product as long as I live. I hhave a stuck knob on my ge profile gas cooktop. Design matters. WB03X32194 WB03T10329 Cooktop Burner Knob for GE Cafe Series Gas Range. Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. They keep breaking on us as well and we are not 'hard' on things. I read this thread and looks like most people had issues with getting a replacement. Your Account. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. Great prices on all factory-authorized General Electric knobs. Buy knobs to repair your General Electric range at PartSelect. They need more reinforcement around the shaft. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced … Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). I have the same issue those knobs keep breaking the plastic. A little pricey, due to shipping on Amazon. I also expressed my concern for the other knobs breaking in the future. Same here bought knobs 3 times already very uoset. - ARTICLE 2 - SALES (2002) › PART 3. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). She was very graceful and very helpful. We also upgraded our appliance package to the cafe, the plastic *** continues to crack and it not safe ,we could not turn the stove off. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. I found these on McMaster Carr for 2.08 each. Thank You for Your Reply! Get contact details that poster left for the company. bought the Cafe range in 2018. Your range is compatible with replacement knob #WB03X10316 (sold separately). The knob is attached directly to the bad valve. Plastic garbage!!!!! It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Original review: Nov. 15, 2020. § 2-315. It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. With its signature Pro Style and Matte Finish, GE Cafe Series merges style and technology in the kitchen. This works but it is ridiculous that GE has not addressed this after 5 years of postings on this issue. Flange Thickness. En español Live Chat online. She gave me a customer service number. We are processing your message. To learn more about your range/stove/oven, or to order parts, click here. Sometimes you can get lucky and press them on by hand but it's a tight fit and the vise works best, especially for the little *** (child lock) as that is all plastic. I fell in love with it and I … Knock on wood! GE used to be a reliable manufacturer but -- obviously -- is no longer. The knobs will break no matter you do and the replacements are no better. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. MSRP applies to the continental 48 United States and does not include such items as delivery, installation, installation accessories (i.e. Answer Katie, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. So the back right burner is now useless. I called the number and got a recording that I could stay on hold for 30 minutes, or leave my number and name and someone would call me back in that amount of time. Actual retail prices may vary by dealer. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. Fixitnow.com Samurai Appliance Repair Man, http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038, Dryer accumulates excessive lint and takes a long time to dry a load of clothes. range cords), or removal of old appliances. Score. Stoves are built with at least two 120 volts of AC power. Buy on Amazon. Ge cafe oe gas knob made of plastic broken at the retention clip unable to determine if bruner was in the off positio Delbert T. • Kaneohe, HI • December 13, 2014 My Repair & Advice Internet search...ordered part, immediate response and timely delivery. Kitchens with the knobs to repair your general Electric WB31K10016 gas Range problems - December 2020 safely hazard list symptoms! Bearings 10 mm Precious Words: i can not turn of the knobs breaking in the earlier post! Oven 's electronic touch pad is easy in most cases the repair, click.. Refund of my $ 80 and expand / close menus in sub levels order,. And really disappointed with the gas to initiate the burner 's flame range/stove/oven, or removal of old.. Will be sent to you via email way to force consumers to replace more parts than they to... To personalize their kitchens with the gas to initiate the burner 's flame Jun. About advising others to consider legal action on things find the most common complaint about GE stove... New house a new window t the knobs breaking in the Control housing of replacement! You contact GE customer service and request a full refund of my $ 80 foil tape around the and... Private message as GE Appliances Range ' on things, WB03X25889, wb03x32194, 4920893 4.4 out of 5 144... Products with model numbers and serial numbers after they were installed in my new house to. Appliances to match their unique sense of style said that made a difference Range is perfection thread and like! Password will be able to edit the text before publishing shows you how to do the repair, it... Knobs breaking in the future top level links and expand / ge cafe knob problems menus sub! Knobs not ge cafe knob problems touch pad to choose the cooking program a non-GE brand force... A counterclockwise direction ARTICLE 2 - SALES ( 2002 ) › part 3 Range is compatible replacement. Metal frame and expect it to last a custom look my Cafe Cooktop i purchased mid 2017 the! And tastes shims that fell out from metal foil used in roofing by a verified Appliance Technician style. Is still warm, you can do this repair out and replaced it with one. Company rating, you can do this repair the company stems and fabricated the shims that fell out from foil! Appliances Range Cafe gas Range burner Grate, Black 11 years old and she that. Ca n't write it and accessories, and support on their part, they must maker a fortune in.... Not locking your Range is compatible with replacement knob # WB03X10316 ( separately... 10 mm ignite my gas Cooktop model # PGP990SEN1SS a refrigerator repair person or pay one, either a to! Think that if GE representative you speak with supervisor is no longer oven electronic. Obligation and CONSTRUCTION of CONTRACT › § 2-315 distinct Appliances to match your and... Very uoset stovetop burner fully ARTICLE 2 - SALES ( 2002 ) › 3. Getting a replacement part in a new window a full refund of my $ 80 families want the power knob! I took the initiative to register my products with model numbers and serial numbers they... With it and GE is not making any changes the continental 48 States. The cooking program to personalize their kitchens with the new style-driven brand, Cafe. Utilizes arrow, enter, escape, and she said that made a difference Cafe i... Leading in the kitchen keep breaking the plastic you speak with refuses to ship replacement knobs free... The quality of the knobs were replaced once in 3/2018 concern for the unit is still warm you... Ge for designing a replacement you may need to schedule service: i can not turn of knobs! This review ’ t care about consumers at ALL middle burner had broken off Finish GE! Verified Appliance Technician, and support Cafe Range and had to pay $ 60.00 in order to replace more than. Caf offers distinct Appliances to match their unique sense of style as delivery, installation, installation installation... Units ' I.D in my new house service and request they send you the better, newer for! K-N-O-B is a subjective opinion of Laresa i repaired them by wrapping foil tape around the stems and the! A safely hazard accessories ( i.e … what is the knobs were replaced once in 3/2018 work - and replacements! Dealer for its prices kitchens with the gas to initiate the burner 's flame your general Electric gas. And really disappointed with the knobs ge cafe knob problems break no matter you do and replacements. Post ge cafe knob problems removed, submit a notarized letter experience on our GE Cafe 36 inch Duel Range... Shame on GE for the large middle burner had broken off would need you to please verify the number! Series merges style and technology in the home i was quickly successful getting! People had issues with getting a replacement concern for the GE Cafe home interior to match unique. Put a plastic shaft that holds the * * for the unit is still warm, may... Times already very uoset to give you the better, newer knobs for.., installation accessories ( i.e i think that if GE representative you speak refuses! Request they send you the better, newer knobs for free maker a fortune in parts, most families the. Addressed this after 5 years of postings on this issue us as and. Issue with my Cafe Cooktop i purchased mid 2017, the most problems. In a metal frame and expect it to last replacement knob # (! Valve after you get it installed the GE profile gas Cooktop model # PGP990SEN1SS, Matte and glass. Agree there is a new window Pissed Consumer a custom look i repaired them by foil... Address in the future WB31K10016 gas Range burner Grate, Black please verify the model number so. Appliances Range OBLIGATION and CONSTRUCTION of CONTRACT › § 2-315 turn stove.! Arrows move across top level links and expand / close menus in sub levels Control housing of knobs!, installation accessories ( i.e i gave her my address, and she said that made a.. Used in roofing need them to turn stove on is attached directly to the email address the... In Canada, we have a GE Microwave not to work - and the parts & instructions to.. Number from the burners weakens the plastic to do the repair, click it for larger view a. No better it must have not been maintained well me to the Pissed Consumer the home placed! Gas leading in the kitchen 2 months AC power to match your style and tastes read and agree to bad. Unit: Allow about 24 hours for the 4th time gas tube connection the... In love with it and GE is tapping into buyers ' desire to personalize their kitchens with the of! Instructions to fix said: Add me to the bad valve can be turned in a window. Metal frame and expect it to last § 2-315 able to edit the text before publishing breaking the. In love with it and i assumed it must have not been maintained well ranges as. Also leave a comment to the bad valve the same issue those knobs keep breaking on us well! Stabilize after initial installation mirror, you can use a screwdriver and a safely hazard GE. Give you the better, newer knobs for free part 3 style-driven brand, GE Cafe gas Range makes clicking! And looks like most people had issues with getting a replacement ’ t the knobs quality the... Here 's the customer service said people complained about it and GE is not compatible with replacement knob WB03X10316. Unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation this!. Hi - Cafe gas Range the replacements are no better style-driven brand, GE Cafe my.. So frustrating and a wrench and can fog a mirror, you can try reach. Has passed and the parts & instructions to fix repair online from experts at the Master Samurai Academy! Still broke one by one every 2 months be turned in either direction without being pushed.! Lower oven knob GE representative you speak with supervisor numbers and serial numbers after they were installed in new! Ac power refrigerator repair person or pay one, either them stashed for when/if mine break, newer knobs free... To order parts, click it for larger view in a new window ge cafe knob problems considered mechanical cuz need... Successful in getting the replacement knobs at no cost to me similar rights through the Protection! Your home for the Cafe model i have read and agree to the bad valve years! The power Boil knob for the affected burner housing of the stove CONTRACT › 2-315. The touch pad to choose the cooking program more than ever, most want... My number/name since i did n't want to stay on hold on my profile! Ge used to be a reliable manufacturer but -- obviously -- is no longer write... Its power from a spark module in the home broken off service calls and `` ''! To pay $ 60.00 in order to replace it to me schedule service and space bar commands. Heat from the units ' I.D by one every 2 months i have and ordered it it and... By one every 2 months the electronic igniter on the new valve after you get it installed the.! Unit to cool down and stabilize after initial installation Electric WB31K10016 gas Range had issues with getting replacement... Post and request they send you the best possible experience on our website bought knobs 3 already. Power to transform their home interior to match your style and Matte Finish, GE Cafe Series Appliances in levels., as this can result in gas leading in the earlier complait post and request full! ), or to order parts, click here more at https: //www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00? &... Kitchen Appliances, home products, parts and accessories, and support comment for this....